
New Balance accepts Visa, Mastercard, American Express, and PayPal. For those looking for flexible payments, Afterpay and Klarna are available for interest-free options.
Once placed, New Balance orders cannot be modified or canceled as they’re processed quickly. If a return is needed, take advantage of the free returns policy by contacting their support.
New Balance offers free returns on all purchases if you’re not completely satisfied. You can generate a prepaid return label on their site and return items within 60 days for a full refund.
Click and Collect isn’t offered by New Balance, but orders over $150 come with free standard shipping. Express shipping is also available for a $15 fee if you need faster delivery.
Standard shipping is free on orders over $150 within Australia, or free with no minimum for members. For expedited shipping, you can choose express delivery for $15.
Sign up for the brand's newsletter and receive a 15% New Balance discount code on your first order. This code applies to full-price items only, excluding certain styles.
Select the discount code and head to the New Balance site. Add items to your cart, enter the code in the promo section at checkout, and see your discount apply.
Seasonal sales at New Balance include Black Friday, Cyber Monday, and Boxing Day, often with discounts up to 50%. Special promotions also run for events like Back to School and End of Season clearance.
Students verified through UNiDAYS can enjoy a 30% discount on full-price New Balance items. Note that it doesn’t apply to e-gifts or combine with other offers.
Receive 15% off your first order by joining the NB Family email list, giving you access to an exclusive New Balance discount code, as well as other offers and promotions.
Students in Australia can save 15-30% on full-price New Balance items by verifying their status through a free UNiDAYS account, with delivery included. This discount applies both online and in-store but can’t be combined with other offers and may not cover e-gift cards. The discount rate can increase during special promotions, so it’s worth keeping an eye on your UNiDAYS account.
New Balance Australia accepts Visa, Mastercard and American Express, with cashback available through Shopback (up to 4%) and Cashrewards (up to 3.2%) when you click through their sites before purchase. Commonwealth Bank customers can also earn 5 Bonus Points per dollar spent via CommBank Awards eShop, and combining these offers with sales or promotions can help you save more. Just remember purchases must be made through the Australian store and cashback rates may vary or exclude certain items.
New Balance Australia runs a free in-store loyalty program called New Balance Member Rewards, where you can score a $10 birthday voucher, a $10 voucher for every $200 spent, and a 10% discount on your next purchase after joining. Members also get early access to sales and new releases via email or SMS, but all rewards must be redeemed in-store, with terms and expiry dates applying. This program is only available at participating physical stores, not online.
Healthcare workers in Australia can save 15% on full-price purchases at newbalance.com by verifying their status through ID.me, which provides a unique discount code. This offer applies to hospital staff, nurses, and medical providers, is valid for one use per customer every 30 days, and can’t be combined with other deals. Delivery is available across Australia, though some exclusions apply.
New Balance holds Click Frenzy sales twice a year in Australia, with discounts up to 40% off selected items, plus ongoing clearance sales offering 22-50% off footwear and apparel for the whole family. To make the most of these savings, sign up for emails to stay in the loop, create an account for member perks, and check clearance sections regularly for limited sizes and styles. Shopping early during major sales also helps secure the best selection and delivery options.
New Balance offers a 60-day free returns policy across most full-price and reduced items within Australia, with refunds processed to the original payment method within 5-10 business days. Returns can be made online via Australia Post with free delivery label printing or in-store for exchanges if the style is available, while final sale items can only be returned if faulty. Damaged or defective products qualify for a full refund including delivery costs, and customer service is on hand to help with any returns or exchanges.
New Balance offers free standard delivery across Australia on orders over $150, while members enjoy free standard delivery with no minimum spend by logging in. Standard delivery via Australia Post usually takes 2 business days in metro Melbourne and Sydney, and 3-7 days for other areas, with express delivery available nationwide for a flat $15 fee. All orders include tracking, require 24 hours for processing, and don’t deliver on weekends or public holidays.
Teachers and educators in Australia can save 15% on eligible New Balance purchases like running shoes and workout gear, with free delivery included. Verification through ID.me is needed, and discounts apply to orders up to $400, with a new code issued every 30 days for ongoing savings.
New Balance’s "Reconsidered" trade-in program lets customers in Australia swap eligible sneakers for a voucher worth up to 25% of the original price, redeemable online. Shoes are assessed by a third party, with only gently used or cosmetically imperfect pairs accepted, while heavily worn or damaged sneakers aren’t eligible. Availability in Australia is limited, so it’s worth checking with local stores before trading in.
| Details | Discount Code & Offer Info | Expiry Date |
|---|---|---|
| 15% Off | 15% off your entire purchase when you sign up | - |
| 20% off | New Balance student discount: 20% off | - |
| Free Shipping | Receive free shipping with New Balance | - |