The eBay Best Price Guarantee has arrived, and it means the online marketplace will not only match a competitor's price, but beat it by 5%. This is a eBay making a massive statement to other online retailers, and a big win for savvy online shoppers looking for the best possible prices.
From 2nd July, eBay announced that if a shopper has bought an item on eBay, and found it cheaper from an approved competitor within two days, it will reimburse customers the difference, plus a further 5%, in a the form of a coupon.
Approved competitors include the likes of Amazon Australia, Kmart, JB Hi-Fi, Harvey Norman, Myer, Appliances Online, David Jones, The Good Guys, Sony, Target, Officeworks and over 100 more. See the full list of approved competitors here.
This addition to eBay's buffet of shopping perks makes it a force to be reckoned with. In June we saw the introduction of eBay Plus, which offers customers free shipping and free returns on million of items. In addition, a number of discount coupons are always in play, meaning more savings for Aussie shoppers.
eBay Best Price Guarantee FAQs:
What products are eligible for the Best Price Guarantee?
The guarantee only applies to fixed-price ("buy it now") and new items, not auctions or used products.
Both items (the eBay item, and the competitor's item) must be in stock at the time of the claim.
Excluded categories include: real estate, services, coins, carts, bikes, boats, gift cards, tickets and travel, to name some.
Will eBay match a better price from anywhere?
No. The better price must be from an "approved competitor". You can see the full list of over 120 retailers here.
I've found a cheaper price on something I bought on eBay. How do I make a claim?
You will need to dig up your order I.D, which is found on your eBay order confirmation. Send this, along with a link to the approved competitor's identical item to eBay's customer service team. The team will assess the claim and, in the event it's all good, send you a coupon totalling the different between the products plus a further 5% off the competitor's price.
How long will I have to use my coupon?
Coupons are valid for 90 days, and can be used sitewide.
After buying something on eBay, how long do I have to make a claim?
You have 48 hours to send your claim through to eBay's customer service team for assessment.
Are shipping costs included in the Best Price Guarantee?
Yes. The entire transaction is taken into account. Your full eBay order (including shipping) will be compared to the total price (including shipping) at an approved competitor.
Are there any limits to the amount of claims I can make?
Yes. You cannot make more than one claim per day, and no more than ten claims per calendar month.
When will the Best Price Guarantee end?
At this point it's an on-going feature of the marketplace, and looks like it will become permanent, although eBay has not confirmed this yet.