As our society grows more digitally dependent it’s becoming increasingly important to know which retailers are working hard to make our lives online easier. I personally despise a bad online shopping experience and find it immensely frustrating. Imagine this, you have seen something you really want to buy, you go online hope to get a better deal only be stopped by a painfully slow site or one that fails to recognise your voucher code or card details. If only there were someway to avoid these time wasting experiences.
I’ve been in this situation umpteen times before and it would have been quicker for me to run to the store and back in the time that I managed to figure out how to operate a dysfunctional website. So, I thought I'd do a bit of research to find out which retailer's websites had been recognised for their high quality user experiences amongst the minefield of dodgy online retail stores. The following websites are, in my opinion, the companies making the biggest effort to create a seamless shopping experience for its customers. To qualify, I considered factors such as the fastest shipping times, free shipping and price competitiveness compared to the wider retail fashion market.
The Iconic is an Australian brand that provides all your fashion wants and needs within very little time. One of their best features is their 3-hour delivery service to Sydney and Melbourne areas. The Iconic stock both male and female clothing, accessories, training gear and shoes. You can also find popular Australian and international brands like Hugo Boss, Lacoste, Nike, Ben Sherman and Dr Martens.
$7.95 for shipping, orders over $50 are free
$10 voucher when signing up to their newsletter
Free returns within 100 days
3 hour delivery to Sydney and Melbourne
Boohoo comes second in the list but is just as good. This company offers new stylish clothing for both men and women and they make a promise to launch 100 new pieces every day. This really helps keep the store looking fresh and gives customers a unique shopping experience each and every time that they visit. Boohoo also pride themselves as being very competitively priced and position themselves as fun, funky and affordable.
Free shipping over $40, otherwise $4.99 in shipping
10% Student discount
Twitter customer service account
Returns policy of 30 days
ASOS Australia has featured a few times on Buckscoop, mostly around the introduction of its shipping fee whereas before, all deliveries were free. Needless to say they are still one of the market leaders in online fashion retail across the globe. ASOS originated in the United Kingdom but opened up shop in Australia in 2011. Its online reputation has grown exponentially due to its great offerings of men’s and women’s branded and own-branded clothing.
10% Student discount
Free shipping over $40, otherwise $5 in shipping
Returns within 28 days
If you’re a fan of David Jones stores then you’ll be happy to know they are making a big effort with their online presence as well, giving customers a good browsing experience. The store can sometimes be too far away to travel to so why not sit down with a brew and enjoy surfing their website, avoid the queues in-store and take advantage of their online perks.
Free delivery over $100, otherwise $10 in shippin on standard orders
Free Click & Collect
Returns via post or in store
Same day delivery in Sydney metro
General Pants Co.
General Pants is a big Australian brand which sells trendy fashion items both via its stores and online. You wont find your generic clothing brands here, when you shop at General Pants you’re shopping for more competitively priced cult styled labels. These labels consist of brands such as Ksubi, Insight, Stussy and Arvust for example.
Returns online or in-store
Free delivery over $75, otherwise $10 in shipping
Everyone has their own unique perspective on online shopping experiences - internet speeds, bandwidth, location and tastes all play a big part in defining peoples opinions. These brands are ones I have enjoyed shopping with and the fact that they offer voucher codes also helps me save that little extra online. If you disagree with any of the above, I would love to hear your thoughts in the comments section below.