About The Iconic Australia
The Iconic Returns
Have you ever ordered an item online and it didn’t quite fit as well as you thought it would? At The Iconic, they understand this issue online shoppers face and offer a 30 day return policy. They offer free returns for online purchases and the process is quick and easy. Log into your My Account to take a look at The Iconic returns form. Making returns is as easy as these three steps:
- Ensure all items you want to return are in brand new condition with original tags still attached
- Login to your My Account and select all the items you would like to return as well as fill out any necessary information
- Print off the label and stick it onto the The Iconic package and drop it off at any Australian post office or red post box
The Iconic will take care of the return shipping costs and you will be refunded the amount within 3-5 business day of when the package is received at their warehouse. You can keep track of this process through your My Account.
The Iconic Student Discount
If you’re a student looking to save some extra money while shopping for the latest styles, then make sure you take advantage of the Student Discount offered by The Iconic. They offer a 10% off discount that can be used sitewide for eligible students. Sign up and find out if you’re eligible here.
The Iconic Afterpay
Afterpay is a service that allows you to shop now and pay later. Australians over the age of 18 that have a valid Australian credit card can pay off their order at The Iconic in 4 installments, instead of all at once. To use Afterpay, simply add items to your cart as you usually would and click the “Afterpay” option before checking out. The payment schedule will then be emailed to you. First time Afterpay uses will have their first payment taken out the day the purchase is made and the rest of the payments will be taken out within the next 6 weeks.
The Iconic Shipping
The Iconic offers a low $50 threshold, that once met, gets you free shipping. Make sure to place your order before 10pm Monday to Thursday to get free express shipping or before 3pm Monday to Friday to get free standard shipping. The Iconic free shipping link services can be used Australia wide. If you don’t meet the $50 threshold, there is a flat rate shipping fee of $12.95 per order.
Express shipping is delivered between 9am-5pm the day after you place your order (so long as you place your order by 10pm Monday to Thursday) and standard shipping is delivered within two business days (so long as you place your order by 3pm Monday to Friday).
The Iconic Afterbae sale
The Iconic has teamed up with Afterpay to bring Australians the Afterbae sale. This Valentine’s Day inspired event usually lasts for 24 hours (although it can be extended) beginning midday on February 14 and ending midday on February 15. The discount is usually activated by using a code which will be revealed the day the sale begins and has in the past, offered 20% off almost everything at The Iconic.
The Iconic Contact
If you come across any issues during your online shopping experience at The Iconic, you can use the following measures to get help.
- The Iconic phone number is1300 668 345. This line can be used between 8am-6pm Monday to Friday AEST and excludes select NSW Public Holidays.
- There’s a Live chat option where you can get your questions answered between 9am-9:30pm AEST Monday to Friday and 9am-6pm AEST on Saturdays (This excludes Christmas and New Years Day).
- You can contact them through their email as well